Guarantee Policy

All Zaya products uses a 3 month warranty counting from the date of purchase. 

Each case is analyzed by us. Please contact us on whatsapp +962792696111 or by the contact form with the upcoming information:

  • Full name & Order number
  • Image or video of the broken item where the issue is clearly obvious 
  • A brief explanation of the problem

If we discover a manufacturing issue, we will replace the item at no cost to you.

The warranty policy does not cover damage to products caused by normal use. Furthermore, the warranty conditions do not cover the loss of items.


Before shipping, Zaya makes every effort to properly inspect all products and your order. If you receive an incorrect or damaged product, you must notify us within three days of receiving it.

You can do this by sending us an email or by whatsapp +962792696111

Refer to our materials & care page to get some tips on how to enjoy your jewelry everyday and keep them in great condition.